Refund policy

All sales are final. Because coffee is a perishable food product, we don't accept returns or exchanges.

Damaged, defective, or wrong orders

We'll always make it right. If your order arrives damaged, or you received the wrong coffee, grind, or size, email us at hello@roastrebels.us within 14 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, your choice. You don't need to send anything back.

Lost packages

If your package is lost in transit, see our Shipping Policy and we'll send a replacement.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to post it.

Subscriptions

Subscription shipments are covered by this same policy. You can skip or cancel future shipments anytime; see our Subscription Policy.

Questions? Email hello@roastrebels.us.